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Shipping & Returns

Shipping
  • If the order is unable to be processed and shipped the same day, the order will be shipped within next business day.
  • All orders placed on Saturday will be shipped Monday or the next business day if a holiday is the next day.
  • Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
  • Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, Holidays.
  • OntrackRC reserves the right to refuse any order for any reason.
  • Returns
  • All non defective equipment can be returned for full credit of the merchandise within 30 days of purchase.
  • The following guidelines must be met for consideration of return.
  • Must contact our offices within 30 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.
  • Please email to info@ontrackrc.com or call 251-533-0353.
  • All returns must be post marked within 5 business days.
  • To get the refund, the item must be unopened and brand new condition.
  • Equipment must not be altered, tampered or damaged .
  • Original merchandise packaging must not be defaced or altered in any way.
  • All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions.
  • Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.






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